Help Center

Make the most of OnlinClipboard

This guide explains how to create and retrieve temporary shares, choose between a link and passcode, move files, and troubleshoot common problems. It reflects how the product behaves today. OnlinClipboard is intended for short, one-use transfers rather than permanent storage or synchronized clipboard history.

Quick Start Checklist

  1. Select a share type (Text, Image, or File) from the home screen.
  2. Paste your content or upload a file. Large uploads show a progress indicator.
  3. Pick a four or six digit passcode if you want to restrict access.
  4. Press “Create Share” and copy the passcode, link, or QR code that appears.
  5. Send the code to your recipient. They have one chance to retrieve the content before it is deleted.

On the receiving device, open the full link or choose Retrieve Share and type the digits exactly as shown. A QR code is simply a scannable version of the generated link, which is convenient for moving content from a computer screen to a phone. Keep the creation result visible until you confirm that the intended recipient has it.

Share Link, Passcode, or QR Code?

Use the full link when you can send a clickable URL. Use a four- or six-digit passcode when the other person can visit the home page and enter a short code manually. Choose six digits when practical because it has more possible combinations, but remember that a short code is not a substitute for an access-control system.

A link may be forwarded, copied into browser history, or seen in a messaging preview. A passcode may be guessed, overheard, or mistyped. The QR code carries the same link destination and should be treated with the same care. Send access details through an appropriate channel and avoid displaying them in public.

Managing Shares

Shares can be retrieved only once. A successful retrieval marks the record as accessed and begins the relevant deletion flow. Text and metadata can be removed during retrieval, while uploaded-file removal may complete through the protected download or scheduled cleanup path. When a share expires after 24 hours, scheduled cleanup removes the remaining eligible data.

Forgot to copy the passcode? Create a fresh share instead—there is currently no way to view or reset a previously generated passcode for security reasons.

The service has no dashboard for canceling or recovering shares. If content is important, the recipient should save it during the first successful retrieval. If multiple people need a copy, create a separate share for each person or use a document service designed for repeat access and named permissions.

Images, Files, and Upload Limits

Image and File shares accept uploads up to 300 MB. Common documents, PDFs, images, archives, and media can be transferred, but the receiving device must have software that can open the file. Upload acceptance does not mean the site converts the format or guarantees that an unknown file is safe.

Files near the limit can fail on slow connections, low-memory devices, or networks that interrupt long requests. Keep the browser tab open during upload, check the connection, and try a smaller or compressed file if progress stops. For large collections, use an archive or a storage service built for bulk transfers.

Acceptable Use Guidelines

  • Do not upload copyrighted material you do not own permission to share.
  • Avoid storing sensitive personal data. Shares are short-lived, but recipients can always copy the content.
  • Illegal, harassing, or malicious content is strictly prohibited and may result in service bans.
  • Automation or bulk uploading is not supported. The product is designed for human, on-demand transfers.

Treat unexpected downloads as untrusted. Confirm the sender and scan files before opening them, especially archives and executable content. Temporary deletion does not protect a device from a harmful file or stop the recipient from keeping a copy after retrieval.

Troubleshooting Tips

Uploads stall or fail: Refresh the page and try again. Extremely large files (close to 300 MB) can time out on slow networks; splitting the file or compressing it usually helps.

Passcode rejected: Passcodes accept digits only. Remove spaces or symbols before submitting.

No preview after upload: Certain formats (e.g., ZIP archives) do not display a preview. They are still available for download immediately after retrieval.

Share already used: If a link says it has already been accessed, the previous recipient must ask the sender to create a new share. Content cannot be restored by support.

Share expired: A share that reaches 24 hours is no longer available. Return to the original content and create a fresh share; changing browsers or re-entering the same code will not renew it.

Link opens the wrong screen: Copy the entire URL without extra punctuation. If the link was broken by a chat or email client, use the displayed passcode on the Retrieve Share tab instead.

Privacy and Reporting Abuse

No account is required for the core clipboard, but that does not make an internet transfer anonymous or risk-free. Service infrastructure can process technical request and security data. Do not share passwords, recovery codes, medical records, financial details, or content that would cause serious harm if disclosed. Review the Security & Data Handling and Privacy Policy pages before using the service for private material.

Report illegal, malicious, harassing, or exposed content to support. Include the share link or passcode if it is safe to do so, the approximate creation time, and a brief description of the concern. Do not include unrelated sensitive data in the report. Removal before normal expiry is attempted when the share can still be identified and the action is technically possible.

Need more help?

Reach us anytime at support@onlinclipboard.com. Include the approximate time of your share, the passcode length you chose, and what went wrong so we can trace the issue. Do not send the shared content itself unless it is necessary to explain the problem.